We bought a mat from Trampoline and More, and it only lasted 10 months. It totally fell apart, not just one spring ring or piece of stitching like we have experienced in the past. The webbing for EVERY V-ring just literally disintegrated into powder. Step on the tramp and rings and springs go flying in all directions. Eye protection and body padding recommended.
They wouldn't replace it. After several phone calls (they NEVER returned a call like they said they would) they offered me 30% off if I would buy another defective mat. Anybody but Trampoline and More is where I will be buying trampoline parts from now on. Terrible experience.
I ordered a mat and springs. The order came quickly, but the packaging had been compromised and the springs were missing. I contacted Trampoline and More and within just a few days, I had my springs. I appreciate their excellent service. Also, the mat is excellent quality. I am very pleased with both their customer service and product quality and will shop here again.
Our Jumpking trampoline mat of 17 years finally bit the dust so I did some online searching for a new mat and trampolineandmore had the lowest price. I do regret to say that I ordered before I read all of these reviews on the place and not gonna lie, I worried about our order after reading all the terrible experiences. That said, our transaction was smooth. It came within the allotted shipping time and it was the correct size and shape, exactly what I ordered. We've tried it out and so far, it seems like it'll hold up fine. The only misgivings I had was the lack of paperwork/instuctions/brand certificate/etc in the box. The box itself says Jumpking Mat, however all the "literature" I could find in the box was a 2x4 inch piece of thin cardboard with some form of Asian text & writing on it. ???? It does make me a little leery that there is no real certification of the make, there isn't even anything on the tag on the mat. So, in my honest opinion, while our transaction went smoothly, there is no proof that I have a quality (or legal even?) product so exercise caution when considering this company.
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